Lanfam LLC Exchange & Return Policy
At Lanfam LLC, our mission is to support healthier, happier communities — one bottle at a time. We stand by the quality and integrity of every formulation we make, and your satisfaction is always our top priority.
90-Day Money-Back Guarantee
We want you to feel completely confident when you choose ProleevaMax or any Lanfam product. If you’re not fully satisfied for any reason within 90 days of your purchase, simply reach out — we’ll make it right with a full money-back guarantee.
This is a genuine risk-free guarantee: you can open and try the product. If it’s not for you, you’re still covered — an opened or used bottle does not disqualify you from a refund under this guarantee. No hassles, no hidden fine print. Just honest care.
How the Guarantee Works
- Contact us within 90 days of your purchase to start a refund.
- Proof of purchase (order number, receipt, or invoice) is required.
- The guarantee covers products purchased directly from Lanfam LLC or an authorized retail partner.
- For multi-bottle orders, you’re welcome to open one bottle to try it; any additional unopened bottles can be returned for a full refund.
- Our customer care team may ask you to return any remaining product, or confirm a few details, before processing your refund.
Refunds & Exchanges
Once your refund request is approved, you can choose:
- A refund to your original form of payment,
- An exchange for the same or a comparable product, or
- Store credit, if you prefer.
Please allow 5–10 business days for a refund to appear on your statement after it has been processed.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us within 14 days of delivery. We’ll promptly replace the item or issue a full refund — including any shipping — at no cost to you.
Return Shipping
If we ask you to return product, you are responsible for return shipping costs unless the return is due to our error or a product defect, in which case we cover it. We recommend using a trackable shipping method so your return can be confirmed.
Non-Returnable Items
- Items not purchased directly from Lanfam LLC or an authorized retailer
- Final sale or promotional items
- Gift cards
How to Start a Return
We’re here to help. Contact our customer care team at info@lanfamhealth.com with your order number and the reason for your return, and we’ll guide you through the quick refund or exchange process.
Our Promise
Lanfam LLC is built on trust, transparency, and community. Every product we make is designed with care — and backed by people who genuinely want to help you feel your best. If something doesn’t meet your expectations, we’ll make it right. That’s our promise to you.