Return & Exchange Policy

At Lanfam LLC, our mission is to support healthier, happier communities — one bottle at a time.We stand by the quality and integrity of every formulation we make, and your satisfaction is always our top priority.

90-Day Satisfaction Guarantee

We want you to feel confident when you choose ProleevaMax or any Lanfam product.
If for any reason you’re not fully satisfied within 90 days of your purchase, simply reach out — we’ll make it right with a full money-back guarantee (excluding shipping).

No hassles. No hidden fine print. Just honest care.

Return & Exchange Eligibility

To keep our quality and safety standards high, please note:

• Returns must be requested within 60 days of delivery.
  
  
• Products must be unopened, in their original packaging, and in resalable condition.
  
  
• For health and safety reasons, opened or used supplements cannot be returned.
  
  
• Proof of purchase (order number, receipt, or invoice) is required.
  
  
• Items must have been purchased directly from Lanfam LLC or an authorized retail partner.
  
  

Refunds & Exchanges

Once we receive and inspect your return, we’ll notify you of approval.
Approved returns will be processed as:

• A refund to your original form of payment,
  
  
• An exchange for the same or comparable product, or
  
  
• A store credit, if preferred.
  
  

Please allow 5–10 business days for refunds to appear on your statement after processing.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We’ll promptly replace the item or issue a full refund — including shipping — at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error or product defect.

We recommend using a trackable shipping method to ensure safe delivery.

Non-Returnable Items

We’re here to help.Contact our customer care team at info@lanfamhealth.com with your order number and reason for return, and we’ll guide you through the quick return or exchange process.

• Opened or used supplements
  
  
• Items not purchased directly from Lanfam LLC or an authorized retailer
  
  
• Final sale or promotional items
  
  
• Gift cards
  
  

How to Start a Return

Our Promise

Lanfam LLC is built on trust, transparency, and community. Every product we make is designed with care — and backed by people who genuinely want to help you feel your best.

If something doesn’t meet your expectations, we’ll make it right. That’s our promise to you.